1. Return and exchange policy
Application Time:
You have 30 days from the date of receipt to request a return or exchange. Applications beyond this period will not be considered.Product status:
Returned goods must be in their original condition, including unwashed, unworn, and complete with attached labels and packaging. We reserve the right to reject items that do not qualify for return. Personalized or customized items are usually not returnable, please confirm the details before purchasing.Application process:
Please submit a return or exchange request through our official website or customer service email. Please provide the order number, product information and reason for return. We will guide you through the return and exchange process.Return fee:
Unless there is a quality problem with the product or the wrong delivery, the return shipping cost is borne by the customer. We recommend using traceable mailing methods to ensure safe delivery of packages.Exchange processing:
Once we receive the returned item and confirm that it meets the conditions for return and exchange, we will arrange to send out a replacement item. The freight of replacement goods will be borne by us.2. Refund policy
Refund application:
Refund will be processed Upon receipt of the returned item and confirmation of compliance with the return conditions, the refund will be returned the original way, usually within 7-10 business days after processing the refund request. Once your return has been processed and your refund has been issued, you will receive a refund confirmation email.Refund amount:
The refund amount will include the price of the item itself, but not initial or return shipping (unless the item is defective or shipped in error). The refund amount will be refunded in the currency you paid.Processing time:
Once the refund request has been processed, the refund will be returned to the original payment account. Processing time may vary depending on payment method and bank processing time.Special cases:
If an exceptional situation occurs during the processing of an order (such as an item being out of stock or other issues), we will contact you to provide a solution, including possible replacement options or further refund processing.3. Customer service
Contact:yuanchuang839@gmail.comIf you have any questions about return or refund, please contact us through our customer service email or website live chat. Our customer service team will do their best to assist you.
We are committed to providing a great shopping experience, please feel free to contact us if you have any questions or need further assistance.